This Month
Aussie Broadband becomes third-biggest internet provider after AGL deal
AGL Energy customers who sign up to mobile and internet plans on the electricity and gas group’s website will face price and service changes.
Former Westpac CEO Gail Kelly to be called before Optus Triple Zero inquiry
Senators are preparing to grill directors of the telco group’s Singtel parent company over a fatal network failure last year.
TPG Telecom, Telstra losing internet customers to cheaper rivals
TPG is losing broadband customers to rivals offering better service and cheaper prices, after a string of operational missteps from the Vodafone operator.
January
New iPhone failures on Telstra network compound Triple Zero crisis
New failures of Triple Zero calls on some iPhones using Telstra’s network have intensified pressure on politicians to overhaul Australia’s emergency call systems.
Macquarie-backed NBN challenger GigaComm raises $65m, hires new CEO
In tandem with raising fresh cash, the ultra-fast internet provider has hired former Envirosuite boss Jason Cooper as its chief executive.
Unleash challenge to big three telcos, OECD tells Australia
Encouraging a fourth mobile services operator to compete with Telstra, Optus and TPG Telecom could lower consumers’ phone bills, the organisation says.
Optus decides to bring its entire retail network in-house
The country’s second-largest telecoms business had already taken over the operation of some franchised stores, but will assume control of the rest this year.
Telcos knew some phones wouldn’t be able to reach Triple Zero on 4G
Australia’s big telcos did not initially block mobile phones they couldn’t connect with Triple Zero services over 4G because they didn’t want to cut people off.
Telstra did not inform rival of death related to Triple Zero failure
Emails released by Telstra show it did not inform another operator of a death in NSW, despite being aware its phone calls had failed to connect with Triple Zero.
December 2025
Watchdog accused of same security lapses it fined Optus for
Critics say the communications regulator is allowing businesses to register trusted SMS sender names without adequate checks, weeks after fining Optus over similar failures.
Optus failed customers but CEO should keep his job, review finds
The telco and its contractors failed to ‘deal immediately’ with warning signals, an independent review into the company’s emergency call outage has found.
Telcos to pay billions more for spectrum after backlash
Telstra, Optus and TPG Telecom could be charged $7.3 billion to use the radio waves that transmit phone calls, up to $2.3 billon more than initial estimates.
Telstra, Vodafone bosses hauled before Triple Zero inquiry
The crisis over Australia’s Triple Zero capabilities has spread beyond Optus’ September outage to the entire telecommunications industry.
November 2025
The amazing luck of Swoop broadband’s positive reviews
With an irate shareholder forcing an AGM on Thursday, it’s ideal timing for some positive feedback for the telco.
Optus CEO Stephen Rue goes where there’s no phone signal
It takes going to the ends of the earth to get a break from some scandals.
China’s 6G technology a ‘significant national security risk’
Australia must not be seduced by the promises of advancements in mobile networks and quantum computing with China, a cybersecurity strategist says.
TPG slashes equity raising by $250m after Triple Zero call failure
A death related to a Triple Zero call failure and equity market turmoil reduce the appetite of investors to participate in TPG’s $550 million reinvestment plan.
TPG Telecom brings in four banks for $688m raising after Vocus deal
It comes after Street Talk detailed the ASX-listed company’s attempts to carve out its fibre assets to pay down debt over more than two years.
Optus CEO gets congratulated for (so far) surviving Singtel
If Stephen Rue ever needs motivation to keep facing his critics over Optus’ outages, he can turn to LinkedIn to remember he just needs to “keep the line” and “hang tough”.
Optus parent avoids earnings hit from Triple Zero outage
Singtel has shrugged off the potential financial impact of the Australian telco’s fatal Triple Zero outage, widening its full-year earnings guidance.
Inside the weeks-long Optus failures that led to a Triple Zero crisis
The major dysfunction and communication breakdowns at the telco have been revealed in a detailed timeline presented to a Senate inquiry into the network outage.
October 2025
Samsung Triple Zero phone failures could be ‘systemic’: Wells
Telstra, TPG Telecom and Optus will be investigated on whether they have breached rules requiring emergency calls connect to each other’s networks during outages.
Australia must treat telecommunications as a strategic asset
Telcos are being squeezed from both directions – they are too financially constrained to grow, and yet too important to fail.
Optus execs accused of ‘jumping ship’ before Triple Zero inquiry
The telco’s chief information officer and chief financial officer will depart, though that would not stop the two men being called by senators to testify.
Mobile complaints increase amid Optus Triple Zero outage
Consumers have become reliant on mobile phones for everything from paying bills to banking and telcos must provide better services, an industry watchdog says.
